Frequently Asked Questions

How long does production and shipping take?

All products are made to order. Production typically takes 3–7 business days. Shipping times vary depending on your location and will be shown at checkout.

Can I return or cancel a personalized item?

Personalized products are made specifically for you and cannot be returned once production has started. Please double-check all customization details before placing your order.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and estimated delivery times will be calculated at checkout based on your location.

Can I change my order after placing it?

Orders can be modified or changed only if production has not started yet. If you need to make changes, please contact us as soon as possible after placing your order.

What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item. We will review the issue and offer a replacement or refund if applicable.

How can I contact customer support?

You can contact our customer support team via the contact form on our website or by email leda@izconsulting.io. We aim to respond within 12–48 business hours.